Introduction to Course: Total Quality Management is defined as both philosophy and a set of guiding principles that represent the foundation of a continuously improving organization. It is the application of quantitative methods and human resources to improve all the processes within an organization and exceeds customer needs now and in future.
Course Pre-Requisite: Students should know the basic concept of management, decision making and problem solving techniques.
Learning outcomes: After studing this course students will be able to understand the basics of continuous process improvment, qulality and performance measures, customer satisfaction,employee involvement in decision making process, benchmarking and quality management system.
Text Book: Total Quality Management by Dale H. Besterfield
PPT/Handouts: Uploaded as lessons

6.System of evaluation:

Mid Term	Final Term	Sessional Marks
30 %	50%	20%, class attendance (5%), quizzes and assignments (10%), class participation (5%)

7. Lesson Plan:

Week 1.	Introduction to TQM, approaches and Gurus
Week 2.	TQM framework, awareness about improved quality
Week 3.	Leadership and TQM, Seven habits of highly effective people
Week 4.	Role of leaders in TQM, Implementation, quality control
Week 5.	Customer satisfaction
Week 6.	Employee Involvement
Week 7.	Motivational theories
Week 8.	Teams and their effectiveness
Term paper/ Mid term
Week 9.	Continuous process improvement
Week 10.	Performance measure
Week 11	Appropriate strategy
Week 12	Benchmarking
Week 13	Quality Management System
Week 14	ISO standards
Week 15	Just In Time concept

8. Date and time of class: Every Monday and Tuesdday(9 to 10.30 with Regular Class), (1:30 to 3:00 with self support class)

Course Material

01 Employee Involvement

02 Continuous process improvement

03 Performance Measures

MBGF-407, Total Quality Management, BBA-8th, Regular/Self, 2016-2020