Course Outline:

1. Quality: Introduction, quality concepts, significance of quality, Total quality,

concept of TQM, Principles of TQM

1. Commitment and Leadership: Introduction, Commitment & policy, creating

or changing the management culture, Effective leadership.

1. Charting/Planning: Introduction, Operation, Process/Flow charting

(including some advance diagrams or charts etc.), Chart symbols, Purchasing

parameters, Planning for JIT

1. Design for quality: Introduction, Innovation, Quality function development

and the house of quality

1. Quality related costs: Prevention, Appraisal & failure costs, Models for

quality costing

1. Quality measurements: Significance, inspection planning, Gauging,

Measurements

1. Implementing TQM: TQM & Management of change, planning, The

Implementation of TQM, Sustained improvement

1. Quality Management System (ISO 9000 series): Significance,

Documentation, Implementation & certification, Audits, Expected problems

1. Environmental Management System (ISO 14000 series): Significance,

Documentation, Implementation & certification, Audits, Expected problems

Text Book:

1. Dale H. Besterfield, “Total Quality Management”.

Reference Books:

1. A.V Feigenbaum, “Total quality control”

2. Oakland J.S, “Total quality Management”

3. ISO 9000 series of standards & ISO 14000 series of standards.

4. Lucy C. Morse, Daniel L. Babcock, “Managing Engineering & Technology 4th Ed.”

5. Banga & Sharma, “Industrial Organization & Management.”

6. Gitlow H.S & Gitlow S.J, “Total Quality Management in action”.

7. Kuhre W.L, “A Practical Guide for obtaining ISO 14000 certification”