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Total Quality Management (MS-225)
Customer Satisfaction

Customer Satisfaction

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07-customer-satisfaction.pdf (0.38 MB )

Course Material

Introduction to Total Quality Management
Leadership
Quality by Design
Performance Measurement, Quality Cost
Quality Measurement
Quality Management System
Customer Satisfaction
Environmental Management System

Chapters 8
Department Engineering Technology
Teacher Engr. Abdul Rahim Khan

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Developed by: Adeel Hassan, Directorate of IT, University of Sargodha