Total Quality Management (BMGT-407)

Introduction:

The objectives of this course is to introduce the main principles of business and social excellence, to generate knowledge and skills of students to use models and quality management methodology for the implementation of total quality management in any sphere of business and public sector.

Learning Outcomes:

At the end of the course students should:

• Know business excellence models and be able assess organization’s performance making reference to their criteria.

• Know the principles of total quality management and peculiarities of their implementation.

• Be able to use quality management methods analyzing and solving problems of organization.

• Know prerequisites of evolution of total quality management and significance of quality gurus’ works to the management of modern organizations.

 Recommended Books:

1.    Total Quality Management By: Dale H. Besterfield (Latest Edition)

2.    Quality Management By: Donna C.S. Summers

Evaluation System:

Mid Term Exam = 30 Marks

Final Term Exam = 50 Marks

Sessional = 20 Marks (Based on Attendance, Assignments, Quiz, Projects, Class Participation, etc)

Key Dates and Time of class Meeting:

Date (Days): Monday, Tuesday

Time: 01:00PM to 02:30PM

Course Material

Other Courses by Ch. Abid Bin Shakir