(C) Learning Outcomes

1. Identify and articulate how operations management contributes to the achievement of an organization’s strategic objectives

2. Critically evaluate the operations function in manufacturing and service production settings

3. Appraise and apply forecasting methods as the basis of management’s planning and control activity

4. Assess and formulate decision-making strategies to address operating issues that have short, intermediate, or long lead times

5. Evaluate approaches to problem-solving and process improvement in production settings

6. To identify and evaluate competitive approaches to operations management in a global context

7. To understand the interdependence of the operating system with other key functional areas of the firm.