(A) Introduction to Course

This course introduces major themes and strategies of Operations and Production Management within both manufacturing and service organizations. The primary objective is to familiarize students with the basic concepts, techniques, methods, and applications of operations management. Topics include operations strategy, process choice, capacity management, quality management, inventory management, supply chain management, and new product & process development. Latest manufacturing philosophies, such as World Class Manufacturing (WCM), clean manufacturing, mass customization, and agile manufacturing are also discussed.