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• Introductions and a Model for Strategic Human Resources
• Getting the Global Picture
• Going from Good to Great: External Factors and Global Perspectives
• Understanding Human Resources Stakeholders
• Understanding Staffing Needs and Options
• Core Competencies
• Recruitment Strategies
• Understanding the Value of Performance Management
• Delivering Employee Feedback
• Assessing Willingness to Work
• Coaching
• Understanding Human Resources Strategy
• Understanding Human Resources Trends and Metrics
• The Four-Step Process for Building Human Resources Strategy