g. LESSON PLAN

 

Week

Topics and Readings

1.

Introduction to Total quality approach to quality management

2.

Quality pioneers , Views and key elements of quality

3.

Quality and global competitiveness

4.

Hall marks of TQM Six Sigma concept

5.

Leadership. Roles, habits.types and characteristics

6.

Leadership, ethis and Demings philosophy

7.

Customers satisfaction, service quality, mass customization

8.

Employee involvement, theories of motivation

9.

Employee empowerment, teams and types of teams, team development

10.

Continuous process improvement/ Presentations

11.

Bench marking/ Presentations

12.

Performance management/ Presentations

13.

Supplier relationship/ Presentations

14.

Quality tool/ Presentations

15.

ISO 9000 and total quality

16.

Discussion of important random topics of TQM, QFD