THE PUNJAB CONSUMER PROTECTION ACT 2005

THE PUNJAB CONSUMER PROTECTION ACT 2005

(Pb. Act II of 2005)

C O N T E N T S

SECTIONS

Part I

PRELIMINARY

         1.         Short title and commencement.

         2.         Definitions.

         3.         Act not in derogation of any other law.

Part II

LIABILITY ARISING FROM

DEFECTIVE PRODUCTS

         4.         Liability for defective products.

         5.         Defective in construction or composition.

         6.         Defective in design.

         7.         Defective because of inadequate warning.

         8.         Defective because of non-conformity to express warranty.

         9.         Proof of manufacturer’s knowledge.

       10.         Restriction on grant of damages.

       11.         Duty of disclosure.

       12.         Prohibition on exclusions from liability.

Part III

LIABILITY ARISING OUT OF

DEFECTIVE AND FACULTY SERVICES

       13.         Liability for faulty or defective services.

       14.         Standard of provision of services.

       15.         Restriction on grant of damages.

       16.         Duty of disclosure.

       17.         Prohibition on exclusions from liability.

Part IV

OBLIGATIONS OF MANUFACTURERS

       18.         Prices to be exhibited at the business place.

       19.         Receipt to be issued to the purchaser.

       20.         Return and refund policy.

Part V

UNFAIR PRACTICES

       21.         False, deceptive or misleading representation.

       22.         Prohibition on bait advertisement.

Part VI

THE POWERS OF THE AUTHORITY

       23.         Powers of Authority.

   23-A.         Powers of Government.

Part VII

CONSUMER PROTECTION COUNCIL

       24.         Consumer Protection Council.

Part VIII

DISPOSAL OF CLAIMS AND

ESTABLISHMENT OF CONSUMER COURTS

       25.         Filing of Claims.

       26.         Establishment of Consumer Courts.

       27.         Jurisdiction of Consumer Courts.

       28.         Settlement of Claims.

       29.         Settlement of pretrial stage.

       30.         Procedure on receipt of complaint.

       31.         Order of Consumer Court.

       32.         Penalties.

       33.         Appeal.

       34.         Finality of Order.

       35.         Dismissal of frivolous or vexatious claims.

Part IX

MISCELLANEOUS

       36.         Aid to the Consumer Court.

       37.         Immunity.

       38.         Power to make rules.

       39.         Power to remove difficulties.

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