Learning Outcomes

1. Identify and articulate how operations management contributes to the achievement of an organization’s
strategic objectives.
2. Critically evaluate the operations function in manufacturing and service production settings.
3. Appraise and apply forecasting methods as the basis of management’s planning and control activity.
4. Assess and formulate decision-making strategies to address operating issues that have short,
intermediate or long lead times.
5. Evaluate approaches to problem-solving and process improvement in production settings.
6. Synthesize the depth and breadth of knowledge, knowledge of methodologies, application of
knowledge, and communication skills according to the degree level competencies established by
authorizing bodies for degree programs in Ontario