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lect-1-lect-2.ppt (0.25 MB )

lecture-5-quality-management-and-ethics.ppt (0.06 MB )

lecture-6-quality-culture.ppt (0.14 MB )

lecture-7-cost-of-quality.ppt (0.05 MB )

lecture-89-quality-leader-ship.ppt (0.08 MB )

lecture-10-customer-stratification.ppt (0.05 MB )

lecture-11-employee-empowerment.ppt (0.06 MB )

lecture-12-employee-involvement.ppt (0.05 MB )

lecture-13-team-building-and-teamwork.ppt (0.10 MB )

lecture-14-communication-in-tqm.ppt (0.09 MB )

lecture-15-education-and-training.ppt (0.24 MB )

lecture-16-qfd.ppt (0.27 MB )

lecture-17-benchmarking.ppt (0.09 MB )

lecture-18-continual-improvement.ppt (4.51 MB )