Week 01-02 Introduction to Quality

Week 01-02 Introduction to Quality

  • Introduction to Quality
  • Definition
  • Significance
  • Dimension of quality
  • 8 element of TQM 
  • Types and aspects
  • How to measure
  • product and service base examples

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lecture-1-2-introduction-to-quality-total-quality-management.pptx (1.35 MB )