Week 15-16 (Final Term Exam)

Building Rapport

  • Introduction
  • Six Steps to Building Rapport
  • Match the Person‘s Sensory Modality
  • Mirror the Person‘s Physiology
  • Match the Person‘s Voice
  • Match the Person‘s Breathing
  • Match the Way the Person Deals with Information
  • Match Common Experiences
  • Calibration
  • Perceptual Positions