Week 5:7

Information Technology Infrastructure Library (Certification Training) 

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itil3-continual-service-improvement.pdf (4.63 MB )

itil3-official-introduction.pdf (6.14 MB )

itil3-service-design.pdf (5.79 MB )

itil3-service-operation.pdf (2.09 MB )

itil3-service-strategy.pdf (7.09 MB )

itil3-service-transition.pdf (3.19 MB )