Week 8 Customer Satisfaction
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Course Material
- Week 1 Introduction to Total Quality Management
- Week 2-3 Leadership
- Week 3-5 Quality by Design & Quality Function Deployment
- Week 6-7 Performance Measures
- Week 8 Customer Satisfaction
- Week 9-10 Supplier Partnership
- Week 11-12 Continuous Improvement
- Week 13-14 Quality Management System
- Week 15-16 Environmental Management System
- Chapters 9
- Department Engineering Technology
- Teacher
Engr. Mansoor Ali Zaheer
