3-4 week

Balanced Scorecard and Strategy Maps (BSSM): Introduction, Basic Concepts of Balanced Scorecard, Basic Concepts of Strategy Maps, Examples of BSSM, Steps to Develop BSSM. [TB: Ch. 2] [page no 23-37]

Balanced Scorecard and Strategy Maps (BSSM)
lecture 5 
lecture 6
lecture 7
lecture 8