Course Tittle: Communication Skills         

Course Code: SOWK-6206

Credit Hours: 03

Objective:

To enable participants to communicate clearly and with impact, by improving their verbal and non-verbal communication style, as well as enhancing interpersonal skills. Communicating effectively will soon seem effortless!

By the end of this one-day course, the participants will have:

• Recognised different styles of communication and how to improve understanding and build rapport with others.
• Reflected on different methods of communication and decided when each is most suitable.
• Appreciated the role of body language and voice tone in effective communication.
• Communicated their message in an effective and engaging way for the recipient.

Course Outline

• what is communication
• Defination and scope
• Importance of Communication
• Process of Communication
• Kinds of Communication
• Interpersonal, intrapersonal, Small group, organization, Public , mass, International
• Modes of Communication
• Written, Spoken, Non Verbal,Telephonic, Teleconfrencing, Email, Fax, Computer Confrencing
• Listening
• Barriers of Effective Listening
• Listening Style Prefrence
• Approaches to Listening
• Reasons for Listening
• Vocabulary Skills
• Reading Skills
• 7 C's
• Six bottom line Priniples
• The techniques of brain storming
• Note taking/ Note making
• Presentation skills
• Report Writng
• Job Application/ Resume
• Essay Writing and Paragraph writing

Recommended Texts:

Hargie,O.(Ed). (2019) The Handbook of Communication Skills(4th edition).Oxon: Routledge

Wide, P.(2016) Mastering Technical Communication Skills: Astudent Handbook. Singapore: Pan Standford Publishing

Suggested Readings

De Vito J . A,Shimoni. R and Clark(2015) Messages: building interpersonal communication skills( 5th edition) North York

Garcia H.F (2012) The power of communication: skills to build trust , inspire loyality and lead efficiently

Huang L.S Academic Communication Skills: Conversation strategies for international graduate students

Class Timetable

Wednesday: 8;00 am - 9:30am

Friday        :  8:00 am - 9:30 am

Course Manual will consist of approximately 32 lessons (see “Course Outline” above to get an idea about the contents of these lessons). It will be provided to participants in PDF and MS Word formats. They can take printout and .read the material.

ASSESSMENT CRITERIA

Sessional: 20

Mid Exam: 30

Project: 10

Presentation: 05

Participation: 05

Final: 30