UNIVERSITY OF SARGODHA

DEPARTMENT OF LIBRARY & INFORMATION SCIENCES

Course Title: KNOWLEDGE MANAGEMENT

Course Code: LIS-411 (BS LIS 8th)

Credit Hours: 03

Instructor: Dr. Haroon Idrees

Email: [email protected]

DESCRIPTION & OBJECTIVES

Objectives:

• To introduce the concepts and tools of knowledge management
• To develop an understanding of knowledge management process
• To develop an understanding of knowledge management system implications & implementation

Description:

Knowledge management (KM) is the field of managing human knowledge, mainly in corporate sector perspective addressing two major types of knowledge, i.e., Tacit and Explicit Knowledge. Tacit knowledge is simply the knowledge that is embedded in persons and not accessible without sources (generally, persons). Explicit knowledge is the type of knowledge that has been recorded in any form and can be accessed without original source (the creator) of knowledge. This course has been designed for graduate program of Library and Information Sciences to make the students aware with following major areas of KM so that they can serve the libraries, information resource centers and corporate organizations as knowledge workers, knowledge officers and later knowledge managers.

• Introduction to knowledge management
• Knowledge management cycle.
• Knowledge management models.
• Knowledge capture and codification.
• Knowledge sharing and communities of practice. Transfer of best practices. Role of organizational culture.
• Knowledge management tools. KM strategy and metrics.
• KM team.
• Future challenges for KM.

READINGS

1. Kirmiz, D. (2017).Knowledge management in theory and practice. 3rd ed. Boston : Elsevier/Butterworth Heinemann.
2. Elias M. Awad. (2010). Knowledge management. 2nd revised ed. Upper Saddle River, N.J.: Prentice Hall.
3. Desouza, K. C. & Paquette, S. (2011). Knowledge management : an introduction. New York: Neal-Schuman Publishers
4. Teacher presentations
5. Latest Readings accessed & downloaded from online resources, during semester

CONTENTS

Knowledge… Defined

Knowledge Characteristics

Defining KM …business perspective … cognitive science or knowledge science perspective … process/technology perspective

KM Overview & Objectives of KM

Multidisciplinary Nature of KM

Knowledge Pyramid / Hierarchy

Kinds of Knowledge

Key Attributes of KM

Rationale for KM

History of Knowledge Management

Three Major Components of KM

Common Myths about KM

KM Process

KM System Life Cycle

Challenges in Building KM Systems

Knowledge Team

Knowledge Team Functions

Knowledge Management Models

Role of KM in Library and Information Centers

KM System Testing/Deployment

KM System Post Implementation Review

Knowledge Transfer Fundamentals

Factors in Knowledge Transfer

Prerequisites for Knowledge Transfer

Organizational Values and Beliefs that determine culture

Employee Job Satisfaction and Stability of Workplace

Transfer Methods

Inhibitors of Knowledge Transfer

Type of Transferred Knowledge

Knowledge Transfer in E-World

Corporate Intranet—A Conceptual Model

Extranets and Knowledge Exchange

Groupware and Knowledge Exchange

Role of Internet in Knowledge Transfer

COURSE SCHEDULE

RESEARCH PROJECT

Students will be assigned topics in the class from the contents and will present their topics before the class.

ASSESSMENT CRITERIA

Sessional:  20 Marks

Class Attendance: 5 Marks

Presentation/Assignment etc. : 8 Marks

Class Participation / Discussions:  2 Marks

Quizzes: 5 Marks

Mid Term: 30 Marks

Final exam: 50 Marks

Timings of Class:

Wednesday 08:00-9:30 Hrs PST

Thursday 11:00-12:30 Hrs PST

Norms / RULES AND REGULATIONS

1. 80% class attendance is necessary to enter in exams.
2. Students are strictly prohibited to have class within class (inter personal talks, whispering etc.)
3. When necessary, students can leave class silently without disturbing others.
4. Students are highly encouraged to participate in class discussions, but, whenever practicing it, they would have to raise their hands and talk at their turn.
5. Students can interrupt / intervene during the lecture any time for their questions, clarification of any ambiguity or rectification / correction of teacher, but following the principles of hand raising and waiting for the permission from the teacher.
6. Students are prohibited to stand up on the entry of teacher in the class.
7. Students have right to contact teacher for any assistance in their studies either through email or personal meeting during prescribed consulting office hours.
8. Students are not allowed to use cell phones in class.