Total Quality Management MS-225 BS EET

1. Introduction to Course 

Course Name Total Quality Management                                  Course Code: MS-225                                Credit Hours: 2

2. Course Pre Requisites   NIL

3. Learning outcomes

 To enable students to develop quality management skills and ISO standards. This course provides an understanding of quality management (Quality control, quality assurance & QM). Students will learn how organizations can develop excellence through the adoption of continuous improvement. The course analyzes and uses various process management techniques, continuous improvement tools, and strategies to improve quality. This course enables students to provide leadership in shaping culture for quality within an organization.

Course Outline:

  1. Introduction to Quality: Quality concepts, types, and aspects, Significance of quality.
  2. Commitment and Leadership: Commitment and  Policy,  Creating or changing the culture, effective leadership.
  3. Quality Planning: Flowcharting, process charting, purchase planning, planning for JIT.
  4. Design for Quality: Innovation, Quality Function Deployment, and the house of Quality.
  5. Quality-Related Costs: Prevention, Appraisal, and Failure Costs, Models for quality Costing.
  6. Quality Measurement: Significance, Methods, Tools, and Techniques fo
  7. Quality Improvement: Basic Tools, Advanced Tools.
  8. Quality Management System (ISO 9000 series): Significance, Documentations, Implementation and Certification, Audits, Expected Problems.
  9. Environmental Management System (ISO 14000 series): Significance, Documentations, Implementation and Certification, Audits, Expected Problems.

Recommended Books:

  1. Oakland J. S., “TOTAL QUALITY MANAGEMENT”, Butterworth Heinemann Ltd. The UK.
  2. ISO 9000 series of standards
  3. ISO 14000 series of standards
  4. Feigenbaum, “TOTAL QUALITY CONTROL”, McGraw Hill Book Co., USA.
  5. Gillow H. S. and Gillow S. J., “TOTAL QUALITY MANAGEMENT IN ACTION”, Prentice Hall UK

Evaluation Criteria:  

1. Assignments                                     20%

2. Mid-Term Exam                                 30%

3. Final Exam                                        50%

Course Break down 

Topics

Sub-Topics

1.Introduction to Quality

  1. Quality Concepts

  2. Types and Aspects

  3. Significance of Quality

2.Commitment and Leadership

  1. Commitment and Policy

  2. Creating or changing the culture

  3. Effective leadership

3.Quality Planning

  1. Flowcharting.

  2. Process Charting.

  3. Purchase Planning.

  4. Planning for JIT.

4. Design for Quality

  1. Innovation.

  2. Quality Function Deployment

  3. The House of Quality

5. Quality-Related Costs

  1. Prevention

  2. Appraisal and Failure Costs

  3. Models for Quality Costing

6. Quality Measurement

  1. Significance

  2. Methods

  3. Tools

  4. Techniques

7. Quality Improvement

  1. Basic Tools

  2. Advanced Tools.

8.Quality Management System (ISO 9000 series)

  1. Significance

  2. Documentations

  3. Implementation and Certification

  4. Audits

  5. Expected Problems.

9 Environmental Management System (ISO 14000 series)

  1. Significance

  2. Documentations

  3. Implementation and Certification

  4. Audits

  5. Expected Problems

 

 

Course Material

Other Courses by Engr. Muhammad Nadeem