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Contents

Acknowledgements

Introduction

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1. WHAT IS TECHNICAL COMMUNICATION?

1.1 KEY CONCEPT: Problem-Solving Approach to Communications Tasks

Communication as Solution

1.2 Conventions and Characteristics

1.3 Understanding the Rhetorical Situation

1.4 Case Study: The Cost of Poor Communication

1.5 Writing Processes

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2. PROFESSIONAL STYLE

2.1 KEY CONCEPT: Reader-Centred