Operations Management

Introduction to Course

This course introduces major themes and strategies of Operations and Production Management within both manufacturing and service organizations. The primary objective is to familiarize students with the basic concepts, techniques, methods, and applications of operations management. Topics include operations strategy, process choice, capacity management, quality management, inventory management, supply chain management, and new product & process development. Latest manufacturing philosophies, such as World Class Manufacturing (WCM), clean manufacturing, mass customization and agile manufacturing are also discussed.

Learning Outcomes

After the successful completion of the course students will be able to learn:

1. Identify and articulate how operations management contributes to the achievement of an organization’s strategic objectives

2. Critically evaluate the operations function in manufacturing and service production settings

3. Appraise and apply forecasting methods as the basis of management’s planning and control activity

4. Assess and formulate decision-making strategies to address operating issues that have short, intermediate, or long lead times

5. Evaluate approaches to problem-solving and process improvement in production settings

6. To identify and evaluate competitive approaches to operations management in a global context

7. To understand the interdependence of the operating system with other key functional areas of the firm.